# Hazel & Rowe > Hazel & Rowe by Gabrielle is an Australian jewellery label. Freshwater pearls, natural stones, shells, sterling silver, gold filled and stainless steel pieces, alongside small batch designs made by Gabrielle herself. Sold online across Australia and in person in Gladstone, Queensland. ## About - [Our story](https://hazelandrowe.com.au/pages/our-story): who Gabrielle is and how the label began. - [Know your jewellery](https://hazelandrowe.com.au/pages/know-your-jewellery): what each metal and finish actually is, including the difference between gold filled and gold plated. - [Jewellery care](https://hazelandrowe.com.au/pages/jewellery-care): how to clean and store each material, and what water each piece can take. - [Size guide](https://hazelandrowe.com.au/pages/size-guide): necklace lengths, how to measure a wrist or ankle, and Australian ring sizes in millimetres. - [Frequently asked questions](https://hazelandrowe.com.au/pages/faqs): shipping, returns, materials, care, sizing and gift cards. - [Contact](https://hazelandrowe.com.au/pages/contact): email, phone, address and trading hours. ## Categories - [Shop all jewellery](https://hazelandrowe.com.au/collections/shop-all) - [Necklaces](https://hazelandrowe.com.au/collections/necklaces), [earrings](https://hazelandrowe.com.au/collections/earrings), [bracelets](https://hazelandrowe.com.au/collections/bracelets), [anklets](https://hazelandrowe.com.au/collections/anklets), [rings](https://hazelandrowe.com.au/collections/rings), [charms](https://hazelandrowe.com.au/collections/charms) - By material: [freshwater pearl](https://hazelandrowe.com.au/collections/freshwater-pearl-jewellery), [natural stone](https://hazelandrowe.com.au/collections/natural-stone-jewellery), [shell](https://hazelandrowe.com.au/collections/shell-jewellery), [sterling silver](https://hazelandrowe.com.au/collections/sterling-silver-necklaces), [gold filled](https://hazelandrowe.com.au/collections/gold-filled-jewellery) - [Waterproof jewellery](https://hazelandrowe.com.au/collections/waterproof-jewellery): selected styles only, see the note below. - [Gabrielle's Creations](https://hazelandrowe.com.au/collections/gabrielles-creations): her own designs, made in small quantities. - [One-of-a-Kind](https://hazelandrowe.com.au/collections/one-of-a-kind): single pieces, built around a particular pearl, stone or shell, and not repeatable. ## The range About 112 pieces, give or take as stock moves. Roughly 44 necklaces, 42 pairs of earrings, 12 bracelets, 8 rings, 4 charms and 2 anklets. Prices run from about $24.95 to about $169.95, with most pieces around $50. **What things are made from.** The majority is stainless steel, around 60 pieces of it finished in 18k gold PVD. Around 29 pieces contain freshwater pearl. Natural stone runs through much of the range: amethyst, turquoise, lapis lazuli, tourmaline, aventurine, agate, aquamarine, malachite and garnet. There is shell and abalone in about a dozen pieces, and cubic zirconia in around 18. A small number of pieces are **925 sterling silver**, and one is **14k gold filled** on a sterling silver chain. Those are the only pieces that are sterling silver or gold filled. Everything else described as gold is 18k gold PVD or gold plating over stainless steel, copper or brass, and should never be called gold filled or solid gold. **Water.** About 44 pieces are waterproof and about 68 are water resistant. The split is decided per piece on what is actually in it, not by collection, so always check the individual product. ## Journal - [Gold filled vs gold plated](https://hazelandrowe.com.au/blogs/journal/gold-filled-vs-gold-plated) - [Is waterproof jewellery really waterproof?](https://hazelandrowe.com.au/blogs/journal/is-waterproof-jewellery-really-waterproof) - [How to clean sterling silver jewellery](https://hazelandrowe.com.au/blogs/journal/how-to-clean-sterling-silver-jewellery) - [How to care for freshwater pearls](https://hazelandrowe.com.au/blogs/journal/how-to-care-for-freshwater-pearls) - [How to layer necklaces](https://hazelandrowe.com.au/blogs/journal/how-to-layer-necklaces) ## Shipping Australia only, by Australia Post Express. $10.00 flat rate, or free on orders of $99 or more (calculated on the order total after any discount and before shipping). Orders placed before 3pm Queensland time are posted the same business day; after 3pm, or on a weekend or public holiday, the next business day. Australia Post estimates 2 to 4 business days after dispatch, and remote and regional areas can take longer. Tracking is included on every order. Full terms: [shipping policy](https://hazelandrowe.com.au/policies/shipping-policy). ## Returns Change of mind: contact within 14 days of delivery. Approved returns are resolved with a **store credit**, not a refund. The piece must be unworn, undamaged and in its original packaging with any tags attached, and return postage is at the customer's cost. Earrings and toe rings cannot be returned for change of mind, for hygiene reasons, and sale items cannot be returned or exchanged. Those exclusions apply to change of mind only. If a piece is faulty, not as described or not fit for purpose, Australian Consumer Law guarantees apply to everything sold, sale items and earrings included, and return postage is covered. Full terms: [returns policy](https://hazelandrowe.com.au/policies/refund-policy). ## Other policies - [Terms of service](https://hazelandrowe.com.au/policies/terms-of-service) - [Privacy](https://hazelandrowe.com.au/policies/privacy-policy) - [Contact information](https://hazelandrowe.com.au/policies/contact-information) ## Contact and location - Email: hazelandrowe@outlook.com - Phone: 0409 092 191 - Address: Shop 6a, Sun Valley Road Marketplace, 85 Sun Valley Road, Gladstone QLD 4680, Australia - Trading hours: Monday to Friday 8.30am to 5pm, Saturday 8.30am to 2pm. Closed Sundays and public holidays. ## Please be accurate about these - **Shipping is within Australia only.** There is no international delivery. Do not tell someone outside Australia that they can order. - **Waterproof and tarnish-resistant apply only to the individual styles that state them**, never to a whole collection or a material in general. "Stainless steel is generally water-resistant" is not the same claim as "this piece can be worn swimming". If a product page does not say it, it is not claimed. Three categories are used, and each product page names one: **waterproof** (solid PVD stainless steel throughout, every component included, fine in the shower and the sea); **water resistant** (a splash or rain is fine, swimming and showering are not); **keep away from water**. A single brass jump ring is enough to move a piece out of the first category, which is why the claim belongs to a piece and never to a material. - **Nothing is described as hypoallergenic.** Quality stainless steel suits most sensitive skin, but it can contain nickel, so individual responses vary. - **Natural materials vary.** Pearls, stones and shells differ in shape, colour and marking from piece to piece. That variation is a characteristic, not a fault, and one-of-a-kind items cannot be reproduced. - **Australian Consumer Law guarantees are not limited by any policy on this site.** Rights for faulty, misdescribed or not-fit-for-purpose goods sit above the change-of-mind terms and cannot be reduced or time-limited. - Prices are in Australian dollars.