Shipping policy
Dispatch times
Orders placed before 3pm Queensland time are posted the same business day. Orders placed after 3pm, or on a weekend or public holiday, are posted the next business day. Dispatch is when your parcel leaves us; delivery time is additional.
Shipping and rates
We send every order by Express Post within Australia.
| Service | Cost | Estimated delivery after dispatch |
|---|---|---|
| Australia Post Express | $12.00 flat rate | 2 to 4 business days |
| Australia Post Express, orders over $120 | Free | 2 to 4 business days |
Delivery estimates are Australia Post's and are not guaranteed. Remote and regional areas can take longer.
Free shipping
Orders of $120 or more are sent free by Express Post within Australia. The threshold applies to the order total after any discount and before shipping.
Tracking
Tracking is included on every order. Your tracking number is attached to your order and emailed to you automatically when your parcel is posted. You can follow it at auspost.com.au.
Packaging and gift wrapping
Every order arrives in Hazel & Rowe packaging at no extra cost. Your piece is boxed ready to give, which is why there is no separate gift wrapping option to choose or pay for at checkout. The packaging is designed to protect your jewellery in transit and to keep it safe at home, so there is no need to unwrap it into something else.
International orders
We deliver within Australia only at this stage. An order with a delivery address outside Australia cannot be completed. If you are overseas and would like to order, email hazelandrowe@outlook.com and we will let you know when international delivery becomes available.
Delays and lost parcels
Once a parcel is with Australia Post, delivery is in their hands. If your tracking has not moved for several business days, or your parcel is marked delivered and you do not have it, email hazelandrowe@outlook.com with your order number and we will help you trace it.
Please make sure your delivery address is correct before you pay. If a parcel is returned to us because the address was incorrect or nobody was available to receive it, we will contact you to arrange redelivery at your cost.